Privacy Policy

1. Who this policy is from

This policy is issued by Saldera Systems LLC ("Saldera", "we", "us"), the company that publishes this website and develops the Saldera product. For anything in this policy, including any request about your information, write to hello@salderapsa.com. A person reads that address.

2. What this policy covers, and what it does not

This policy covers this website — the pages served at salderapsa.com and www.salderapsa.com — and email you send us at the address above.

It does not cover the Saldera product. The product is in development, is not generally available, and cannot be signed up for. When it is offered, it will carry its own terms of service, privacy terms, data processing terms and, where health information is involved, a business associate agreement. Those documents are being prepared with legal counsel and will be published before anyone can create an account. Nothing in this policy should be read as a statement about how the product handles a managed service provider's data or their clients' data.

3. Information we collect

3.1 Information you give us

Only what you choose to put in an email. There are no forms on this site, no sign-up, no account, and no newsletter. If you use the "Be a design partner" link, your email program opens a message with some prompts in it — the size of your MSP, the tools you use today, what wastes your time. Nothing is sent unless you send it, and you can delete any of it before you do.

3.2 Information collected automatically

We run no analytics and no tracking scripts, so we do not collect anything about your visit ourselves. Two ordinary technical exceptions apply, as they would for almost any website:

• Server logs. Our hosting provider records the usual details of a web request — IP address, the page requested, the time, the browser's user-agent string — as part of serving the site and defending it from abuse. We do not use these logs to build a profile of you, and we do not combine them with anything else.
• Font requests. Our typefaces are delivered by Google Fonts, so your browser requests the font files directly from Google, and Google receives your IP address and user-agent as part of that request. We receive nothing from it. If you would rather that not happen, blocking fonts.googleapis.com and fonts.gstatic.com leaves the site perfectly readable in your system's own typeface.

3.3 Cookies and similar technologies

None. This site sets no cookies — not necessary ones, not preference ones, not analytics ones — and uses no local storage, session storage, pixels, fingerprinting or advertising identifiers. That is why you were not asked to dismiss a cookie banner: there was nothing to consent to.

Because we do not track you, Do Not Track and Global Privacy Control signals require nothing of us — there is no tracking to switch off.

4. How we use what we have

Email you send us is used to read and answer your message, and to keep a record of the exchange. If you write about becoming a design partner, we use what you tell us to decide whether your MSP is a good fit and to arrange sessions with you. We do not use it for automated decision-making, we do not profile you, and we send no marketing email — if that ever changes, it will be something you opt into, not something you are enrolled in.

5. Who else handles this information

We use a small number of service providers to run the site and the mailbox. They process information on our behalf, for the purposes below and nothing else.

We do not sell your personal information, and we do not share it for cross-context behavioural advertising — under the California Consumer Privacy Act or any other law. We have never done so. We would disclose information if the law required it of us, and we would tell you unless we were forbidden to.

6. How long we keep it

Server logs are kept by our host for a limited period as part of its normal operation, and are not retained by us separately. Email correspondence we keep for as long as it is useful for the conversation and our own records. Ask us to delete a conversation and we will, subject to anything we are separately required to retain.

7. Your rights

Whatever jurisdiction you are in, you may ask us what information we hold about you, ask for a copy, ask us to correct it, or ask us to delete it. Write to hello@salderapsa.com and we will answer within thirty days. We will not charge you, and we will not treat you differently for asking.

In practice, for most visitors the answer will be that we hold nothing at all, because you never wrote to us.

If you are in California, you have the rights to know, delete, correct and opt out of sale or sharing under the CCPA as amended by the CPRA. We do not sell or share personal information, so there is nothing to opt out of; the other rights are exercised at the address above. You may use an authorised agent, and we may need to verify that you are who you say you are before acting.

If you are in the European Economic Area or the United Kingdom, our lawful basis for handling server-log information is our legitimate interest in operating and protecting the website; for correspondence it is our legitimate interest in answering you, or the steps taken at your request before entering into an arrangement. You have the rights of access, rectification, erasure, restriction, portability and objection, and the right to complain to your supervisory authority.

8. Where information is handled

We are a United States company and our providers process this information in the United States. If you write to us from outside the United States, your message will be handled there, under United States law.

9. Security

The site is served only over HTTPS, and the browser is told through a content security policy that this page may load nothing but its own stylesheets, its own images and the two font hosts named above. Access to the mailbox is limited to the people at Saldera who need it. No system is perfect; we have tried to make this one small enough that there is very little to get wrong.

10. Children

This site is aimed at people running managed service businesses. It is not directed to children, and we do not knowingly collect information from anyone under 16. If you believe a child has sent us something, write to us and we will delete it.

11. Changes to this policy

If this policy changes, the version number and effective date at the top change with it, and the previous version is superseded on that date. Any change that would mean collecting something new — an analytics tool, a contact form, an account — will be made here before the thing that collects it goes live, not afterwards.

12. Contact

Saldera Systems LLC · hello@salderapsa.com